Help & Support
Last updated: 2026-11-11
Xiguang is a place to be yourself. This page collects the fastest ways to get help.
Delete your account In the app: Settings - Delete account (at the bottom of the Settings screen) On the web (works even if you no longer have the app): https://legal.xiguang.chat/delete-account/
Your data Export a copy of your data: Settings - Privacy - Privacy Centre - Export Clear AI memory: Settings - AI - Clear memory Manage permissions: your device settings (Xiguang works without any of them; the features that need them simply stay off).
Report something Report content, messages or accounts with the report button in the app. Reports are handled by our moderation system and, where needed, by a person. Child safety, credible threats to life, terrorism and trafficking are referred to the authorities.
Appeal a decision Email [email protected] within 90 days with the details. Appeals are reviewed through our moderation systems and, where needed, by a person. We aim to reply within a reasonable time.
Contact us [email protected] - we reply in the language you write in, where we can.
Legal documents Terms of Service, Privacy Policy, Community Guidelines, Minor Privacy Notice, Delete Your Account and this Help & Support page are available in the app under Settings - About, with the current version number shown there.