DELETE YOUR XIGUANG ACCOUNT
Last updated: 2026-11-11
This page explains how to delete your Xiguang account and everything that goes with it. It is provided so that you can delete your account even if you no longer have the app installed.
1. OPTION 1 - DELETE IN THE APP (FASTEST)
Open Xiguang, then go to: Settings - Delete Account (at the bottom of the Settings screen) Confirm. Your account is then scheduled for deletion and you are signed out. You will be asked for a reason; this is optional and is used only to improve the product.
What happens, step by step: - Immediately: your profile and your published content stop being visible to anyone, and your account cannot be signed into. - For 30 days: your data is still on our servers in a recoverable state. Sign in again within this period and the deletion is cancelled, with your content restored. - After 30 days: your data is permanently deleted from our active systems (see section 3), and your media files are removed from storage.
We keep the 30-day window so that an accidental or coerced deletion can be undone. It is never used to keep your data longer than described in section 4.
2. OPTION 2 - DELETE BY EMAIL (IF YOU NO LONGER HAVE THE APP)
Send an email to [email protected] with the subject line "Account deletion request" and include at least one of the following so we can find your account: - your @username (for example @alex.moon), or - the email address registered to the account.
We will reply to confirm we have found the account. For your protection we delete it only after you reply to that confirmation from the same email address, so that nobody else can delete your account by guessing your username.
3. WHAT IS DELETED
When your account is deleted, we remove: - your profile (nickname, avatar, bio, username, Xiguang ID); - your posts, comments, reactions, and Time Capsules; - your private messages and call history; - your AI conversations, AI persona settings, and AI memory; - your push notification tokens and device records; - your behavioural data used for recommendations; - your Star Encounter location markers.
Business listings
You can delete a business listing you created at any time from the listing management screen, before or instead of deleting your whole account. Deleting a listing removes it from public display. In the current version, any telephone number or WeChat ID stored with a listing is held only as a salted, non-reversible hash and is not displayed to other users. If you want a listing removed as part of an account deletion request, delete it from the listing management screen first or tell us at [email protected]. Xiguang cannot guarantee the deletion of information that another user has independently copied, saved, or shared outside the platform.
4. WHAT WE KEEP, AND WHY
We keep a small amount of data for a limited time where we have a legal or safety reason to do so: - Security and abuse records, including moderation cases and reports, for as long as needed to enforce our Community Guidelines and handle repeat offences, subject to applicable law. - Purchase and transaction records for VIP entitlements, for as long as tax and accounting law requires. - Backup copies, which are overwritten on a rolling basis. While we keep these records, access is restricted and they are not used for any other purpose.
5. HOW LONG IT TAKES
In-app deletion hides your account and content immediately and starts the 30-day grace period described in section 1; after that period, deletion from active systems is completed. Backup copies are overwritten on a rolling basis. Email requests are verified first (section 2) and then follow the same timeline. We will email you when deletion is complete.
6. DELETING ONLY SOME DATA
You do not have to delete everything. In Settings - Privacy - Privacy Centre you can: - export your data in a portable format; - clear AI memory and AI conversation history; - delete individual posts, comments, or messages; - revoke location, camera, microphone, photo, and notification permissions.
7. QUESTIONS
Guangzhou Jingjian Linyan Technology Co., Ltd. Registered address: Room A1590, Unit 1102, No. 585 Airport Road, Tangjing Street, Baiyun District, Guangzhou, Guangdong Province, China Email: [email protected]